Refund & Return Policy

Last updated: 13 August 2026

We want you to be happy with what you ordered. If you are not, this policy explains exactly what to do.

Return window

You may return an item within 30 days of receiving it.

Your right to cancel

As a UK consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise it, tell us clearly before the 14 days are up — an email to support@corvellar.com is enough. You then have a further 14 days to send the goods back. We will refund you within 14 days of receiving the goods back, or of receiving proof that you sent them, whichever is earlier.

We offer 30 days rather than the statutory 14, so you have longer than the law requires.

Condition of returned items

Items must be returned unworn, unwashed, undamaged, with any tags still attached and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item, in the same way you would be able to examine it in a shop.

What cannot be returned

• Items marked as final sale at the time of purchase
• Gift cards
• Items that have been worn, washed, altered or damaged after delivery

Who pays return postage

Please read this before you order.

Our items are shipped from, and returned to, our fulfilment partner in Guangdong, China. If you return an item because you changed your mind, you are responsible for the cost of return postage, and that cost is likely to be significant — typically £15 to £25 depending on the carrier and the weight of the parcel. We recommend a tracked service, as the parcel remains your responsibility until we receive it.

If the item is faulty, damaged, or not what you ordered, we pay the full cost of return and you will not be out of pocket. See "Damaged, faulty or incorrect items" below — in most of these cases we will not ask you to return the item at all.

Restocking fees

We do not charge restocking fees.

Refund timeframe

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few more days for the money to appear on your statement.

Where you cancel under your 14-day right, we refund the price of the goods together with the standard outbound delivery cost you paid, as the law requires. Where you return after the 14-day cancellation period but within our 30-day window, we refund the price of the goods.

Exchanges

We do not process direct exchanges. Because our items ship internationally, an exchange would take several weeks and the item you want may sell out while your return is in transit. Return the item for a refund and place a new order for the size or colour you want — this is faster and gives you a better outcome.

Damaged, faulty or incorrect items

Inspect your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@corvellar.com within 14 days of delivery with your order number and photographs of the item and its packaging.

We will arrange a replacement or a full refund, including all shipping costs, at no charge to you. In most cases we will not ask you to send the item back — the photographs are enough.

This does not affect your statutory rights under the Consumer Rights Act 2015, which may allow you to reject faulty goods for longer.

Cancelling an order before it ships

If your order has not yet been dispatched, email support@corvellar.com with your order number and we will cancel it and refund you in full. Once an order has been dispatched, treat it as a return under this policy.

How to start a return

1. Email support@corvellar.com with your order number and the item you want to return.
2. We will reply within 1 business day with return instructions and confirm the return address.
3. Send the item back using a tracked service. Keep your proof of postage — until we receive the parcel, it remains your responsibility.
4. We will confirm receipt and process your refund as set out above.

Please do not send returns without contacting us first. Parcels sent without prior notice may not be processed, and we cannot guarantee that they will reach the right facility.

Return address

Returns are accepted at our fulfilment partner's facility. The full address is confirmed in your return instructions and is:

Corvellar Returns c/o Yiwu Cujia Trade Co. Elevator No. 3, F4, Building F, Fengzhimei Industrial Zone, Jinfenghuang Avenue, Fenggang Town, Dongguan City, Guangdong Province, 523689, China Tel: +86 180 2891 9518

Returns are not accepted at our registered office in Hong Kong.

Our details

Blackmont Group Limited (trading as Corvellar) Business Registration No.: 80999320 Registered office: Unit 2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong support@corvellar.com · +351 913 407 797