Shipping Policy

Last updated: 13 August 2026

Where we ship

We currently ship to the United Kingdom only. If your country is not offered at checkout, we cannot deliver there yet.

Where your order ships from

Orders are dispatched from our fulfilment partner in Guangdong, China. We say this openly because it affects how long delivery takes, and we would rather you know before you order than be surprised afterwards.

Order cut-off

Orders placed before 2:00 PM Hong Kong Time (GMT+8) on a business day begin processing the same day. Orders placed after that, or at weekends and public holidays, begin processing on the next business day.

Processing time

We prepare and dispatch orders within 1–3 business days.

Delivery time

Destination	Estimated delivery after dispatch
United Kingdom — Standard tracked	8–15 business days
United Kingdom — Express tracked	5–9 business days

Shipping costs are shown at checkout before you pay, based on the service you choose.

Delivery times are estimates and start from dispatch, not from when you place the order. They exclude weekends, public holidays and any delay in customs. Total time from order to doorstep is typically 9 to 18 business days for standard delivery.

Carriers

All orders are sent with a tracked courier service. The international leg and the final delivery within the UK may be handled by different carriers, chosen according to the service you select at checkout. Your tracking number will show which carrier is carrying your parcel.

Shipping costs

Shipping costs are calculated at checkout based on the service you choose and are shown before you pay. There are no hidden charges added after checkout.

Tracking

Once your order is dispatched we email you a tracking number. Tracking can take 24–72 hours to show its first update, and there is often a quiet period of several days while the parcel is in transit between China and the UK — this is normal and does not mean the parcel is lost.

If you have not received a tracking email within 5 business days of ordering, check your spam folder and then contact support@corvellar.com.

Import VAT and customs

Your order ships from outside the United Kingdom, and you are the importer of record.

UK import VAT, customs duty and carrier handling fees are not included in the price you pay us. They are charged by HM Revenue & Customs and by the delivery carrier, and they are your responsibility. The amount depends on the value of your order. Your carrier will normally contact you to collect payment before your parcel is delivered.

We tell you this up front rather than letting it arrive as a surprise. If a parcel is refused or returned to us because these charges were not paid, we will refund the price of the goods less our outbound shipping cost.

Split shipments

If your order contains several items, they may arrive separately at no extra cost to you. Each shipment has its own tracking number.

Delayed orders

If your order has not arrived within 10 business days of the latest estimate above, contact support@corvellar.com with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.

Incorrect address

Check your delivery address carefully before paying. If you notice a mistake, email support@corvellar.com immediately — we can usually correct it before dispatch. Once an order has shipped to an address you supplied incorrectly, we cannot be responsible for it, though we will help you contact the carrier.

Undelivered and refused parcels

If a parcel is returned to us because it was refused, unclaimed, or the address was incomplete, we will refund the price of the goods once we receive it, less the original shipping cost.

Damaged or incorrect items

Email support@corvellar.com within 14 days of delivery with your order number and photographs. See our Refund & Return Policy for the full process.

Cancelling an order

Orders can be cancelled free of charge at any time before dispatch. Email support@corvellar.com with your order number.

Our details

Blackmont Group Limited (trading as Corvellar) Business Registration No.: 80999320 Registered office: Unit 2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong support@corvellar.com · +351 913 407 797